FAQ

Where is the manufacturing process ?

Dessine-moi un Soulier shoes are made in France, handcrafted in Romans sur Isere (the Shoe capital) in south of France, by the finest shoemakers.

How much are my shoes going to cost ?

Prices may fluctuate depending on material and accessories selected. You can follow the price change of your shoes in our design studio.

Why can the price change?

Dessine-moi un Soulier is offering a wide range of different leathers and colours that have different production costs. Depending on the type of design and materials you choose the price may change. By clicking on different materials and colour the price change automatically in the right corner of the design studio.

I can’t use the design platform, what do I do? :

Click on « Create your design »

Choose the style of shoe you want to customise : for example a round toe pump, pointy toe pump, ballerina or brogue.

Change the shape of your design : with or without peep toe, sling backs, straps etc.

Change materials and colours: Click on the material palette to see how it looks on the shoe.

Save your design and create your account.

Where can I find inspiration?

We suggest you visit our Gallery, where all our customers pevious designs are saved and where we also save our favorite designs. You should also visit our blog (click here), to discover trends inspiring us at the moment.

You can also contact us contact@dmus.fr if you want some more advice.

I have wide/narrow feet, do you adapt the products ?

We recommand you to add a comment in the dedicated box, stating you're special requirments when you are placing your order. That will give us the right information to help adjusting the shoes as much as possible.

What can I do if I don’t receive my order ?

If your orders status is product delivered under your account but you still have not recieved them, please contact us on sav@dmus.fr.

For any delays we haven't informed you about, please contact us on sav@dmus.fr

Can I cancel or modify my order ?

If you want to change something in your order or cancel it there is a possibility to do it if your order hasn't been processed for production. Please email us on contact@dmus.fr to see if your order is possible to change or cancel. Bare in mind that Dessine-moi un soulier offers a custom made shoe designed by the customer, which makes the design special for a particular person. Therefore is it not possible to cancel once the shoe is produced.

Can I return my shoes ?

Your satisfaction is important to us. We will exchange or refund you within 30 days after you're shoes been delivered. Please click here to read more about our return policy.

When can I expect my shoes to be delivered?

Your shoes will be delivered between 4 and 6 weeks. Please click here to read more about our delivery policy.

I do not live in France, do you ship international?

Dessine-moi un Soulier ships internationally to most countries. To learn more about our delivery policy click here.

What if my shoes are faulty?

If your product is faulty in any way when delivered, please contact us sav@dmus.fr. We will make sure to solve the issue in best possible way.

How do I take care of my shoes?

First of all, please waterproof your shoes (with a shoe protection spray) : it will protect them from stains and aging. Please consider attaching a plastic sole over your fragile but gorgeous leather sole so the leather sole is not worn out to fast or ruined in bad weather.

How to take care depends of the material you have selected :

-       For classical leather : Always clean the shoe before polishing. Use a moist sponge or wipe to clean off the dirt. After, apply a moisturising cream with or without colour  (just remember to use different cloths to different colours), let it dry and then apply your polish. Waterproof your shoes with a protection spray for it to resist water, dirt and snow a bit better.

-       For suede : Important to care a bit extra for your suede shoes. Make sure to clean them by using a suede brush or a suede cleaning block. Make sure the shoes dry naturally after being wet. You could also stuff tem with newspaper for the shoe to keep its shape. You can also use a coloured suede cream for the shoe to keep its colour. Use a protection spray for it to resist water, dirt and snow better.

-       For patent leather : clean with a moist sponge or a moisturizing milk creme. Nutrish only with a special patent leather products.

-       For silk or fabric : Protect the shoes by using a protection spray.